Retention. Not Guesswork.
Improve customer outcomes with clear, evidence-based decisions teams can trust.
Why Greppet
Evidence poverty
Teams act on hunches when signals are scattered. The right data exists—but it's fragmented, inaccessible, or buried.
Silos & misalignment
Support, CS, Product, and Sales each see a fragment. No one has the full picture, so decisions drift.
No compounding learning
What works gets lost; teams repeat the same debates. Without a shared memory, improvement is random.
Reactive firefighting
Teams spend time reacting to urgent issues rather than preventing them. Every problem feels new, even when patterns exist.
How it helps
Unify signals
Bring key customer signals into one clear view. No more hunting across tools or reconciling conflicting reports.
Contextualize
Translate noise into decision-ready insight. Turn raw data into understanding that drives action.
Align teams
Create a shared language for what matters and what to do next. Break down silos with common ground.
Compound learning
Track outcomes so decisions get smarter over time. Build institutional knowledge that doesn't evaporate.
Designed for Customer Success teams aiming to improve retention, customer outcomes, and NRR.
Ready to move beyond guesswork?
Join teams building evidence-based Customer Success.
Get early accessWho it's for
Customer Success & Support leaders
Reduce churn risk and drive consistency across your team. Make proactive decisions grounded in evidence, not assumptions.
Revenue / GTM leaders
Improve expansion and protect NRR with clarity into customer health and opportunity. Connect the dots between activity and outcomes.
Product / Ops
Strengthen feedback loops and prioritization with direct insight into what customers need and why it matters.
Founders & CEOs
Build a retention-first culture with shared visibility and accountability. Turn customer success into a competitive advantage.
Best fit for B2B subscription businesses building a more proactive Customer Success motion.
Built for trust
- EU-first mindset
- Data-minimal by design
- Human-in-the-loop decisions
- Transparent, evidence-based reasoning
We're building with privacy and accountability as defaults.
Get early access
Join the waitlist for MVP updates and pilot invitations.
Contact
Greppet AB
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